Unleash the power of a team with Webex, a flexible meeting and collaboration tool that is an integrated seamlessly via Uboss into the Broadsoft core solution delivering instant enablement, alongside the extensive portfolio of CX, mobility and reporting tools already available.
The Corporate Directory service allows the user to easily search Group Contacts [the list of all other subscribers in the customer business] as well as group speed dial numbers, as populated in Uboss. This intuitive navigation replicates the “System Speed Dials” feature some users had on their legacy PBX and builds on our concept of the endpoint as a conduit with all functionality running centrally from Uboss.
The Uboss ticketing module is a sophisticated and hugely configurable support ticket management tool. Subscribers can open tickets from within the familiar Uboss interface with full reporting and tracking on ticket status.
Automated Fraud Locking
Uboss automated 24/7 fraud locking protects Service providers and their customers against toll fraud with pre-set limits that, once breached, automatically bar the subscriber extension or business group. Fraud limits can be varied by the provider and email alerts are sent when the threshold is being approached.
All users can have the optional call recording service, which can be configured in a number of ways, and where recordings are available in the Uboss platform 15 minutes after the call has been made. There are cascading security levels that can be assigned governing who can play back the recordings.
Disaster Recovery is a cascading hierarchy that allows the customer group, sites, site services and users to be automatically forwarded to a pre-set DR number. When DR is activated in Uboss, at whichever level, all users and services underneath will call forward. The Uboss DR service uses a BroadWorks call forward always service, but simplifies activation with a simple one-button activation.
Any endpoint that is required to consume service, such as an IP phone, is automatically configured. Specific button functions, such as ACD state, can also be configured on a customer by customer basis allowing the Service Provider to tailor the customer experience in using the system. Uboss will also push logos to IP phone screens giving the Service Provider a strong branding opportunity on the customer’s desk.
Packet Analyzer is a BroadSoft platform management module built into Uboss. It is designed for BroadSoft platform Owners to manage all call traffic, users, devices and call quality issues on your network. As an automated system, Uboss will alert you when customers report poor quality calls allowing you to maximize customer service.