Introduction Cloudoe, as a business has a long history in the deployment of customer telephone systems and contact centre solutions across the Netherlands, with a focus on understanding the needs of their business and reseller clients. When the opportunity came to purchase an existing BroadSoft, they took the opportunity with both hands, knowing the pedigree and dominance BroadWorks has in […]
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In a significant development in the fast-moving Hosted PBX market, We have announced total integration between the Uboss management platform and Htek SIP handsets. For the first time the handset firmware, services, and button features are all driven from Uboss for the tightest possible feature integration. The Htek UC range of sophisticated IP terminals along with the high degree of […]
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Uboss Mobile is an enhancement that allows Service providers to combine wired and wireless services into a single deployable bundle for customers. Uboss is not providing either the BroadSoft Hosted PBX or cellular services directly but allows providers to leverage their own platforms and cellular relationships and seamlessly combines these elements into the Service Provider go to market strategy. For […]
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The Alerts & Notifications module allows alerts to be set against a number of different parameters to ensure timely notification of unusual events or behaviour that is about to trigger an event, such as users getting close to their call spend threshold and in danger of being automatically credit locked Alert Email – A new field “Alert Contact Email” has […]
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Uboss offers a comprehensive range of call centre reports that provide all queue and agent metrics in an intuitive interface that lets the user drill into the data, right down to individual legs of individual calls. This reporting has now been enhanced with Scheduled Reports. The following reports can be scheduled, User & Phone Number Call Summary Call Logger Standard […]
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Uboss wizards provide a workflow to automate and simplify many of the steps required to create new businesses and users. We have expanded the Wizards to now include additional group services that new users can automatically be added to. These include Meet Me Conference Bridge – An option “Default Conference Bridge” is created as part of the business wizard which […]
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To build on our concept of unifying all services at a user level we have introduced an updated Devices tab. This will now list all of the user’s devices and allow them to be configured, such as changing the button functions, codec, display etc and the updated config file generated – all within the same tab. This avoids having to […]
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We have been adding Activity Logs to provide an audit trail of changes within Uboss. The latest service to have Activity Logs added is Call recording and this will display changes to the service and who made them. Clicking in from the summary list shows the specific changes
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Two changes have been made regarding service configuration. These two changes will provide greater flexibility and ease of use when creating and managing packages, services and devices in Uboss. Rolling Contracts Uboss will now allow services to be configured as ‘rolling contract’. Which means it must be assigned for a predetermined duration and can only be cancelled/unassigned during a specified […]
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Ofcom have recently introduced a regulation whereby 03x numbers are automatically reserved for those customers that have the applicable 08x number assigned. More information is available here Uboss supports this regulation through the use of linked numbers, whereby if an 08x number is assigned to a business then the corresponding 03x number will automatically be added to the business number […]
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In a new enhancement to the Package creation in Uboss, we can now include a number category with a user package. This allows resellers to make bundles that are more logical to users by optionally including a DDI, without having the numbers billed as a separate line item Number Categories can only be added to new bundles are presented as […]
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Unity Dashboard is an essential tool for providing real-time visibility of inbound and outbound activity as well as queue conditions across all Call Centres. Suitable for Call Centres of any size, Unity Dashboard provides the flexibility to display your key call handling metrics. As a completely configurable application, Unity Dashboard can display any number of queues and statistics giving you […]
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Call Recording Storage charges we have released two additional elements to help Partners understand what usage their clients’ are using and where they go to adjust retention periods to reduce storage usage/ charges. The two new elements are call recording usage reporting features that will show the quantity of GBs used for a Partners total customer base split by customer, plus […]
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Packet Analyzer is a BroadSoft platform management module built into Uboss. It is designed for BroadSoft platform Owners to manage all call traffic, users, devices and call quality issues on your network. As an automated system, Uboss will alert you when customers report poor quality calls allowing you to maximize customer service. Packet Analyzer mirrors the BroadSoft hierarchy allowing providers, […]
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Uboss features two powerful tools to automate many of the actions involved in adding and removing users from the BroadWorks platform and also configuring services. These are Bulk Job and Bulk Service Configuration Bulk Job Bulk Job can be used to Add, Modify and Quarantine users and assign and unassign users to them. Through the use of a template, users […]
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Uboss features a number of unique reports that add value for customers and provide differentiation for BroadSoft platform owners. Among these are the Heat Map, which will graphically show the pattern of incoming calls and the Auto Attendant Activity Report, which reports on which options inbound callers are choosing on the AA. Both options provide customers considerable insight into incoming […]
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Uboss supports bespoke branding for Distributors, master Agents and Private Label Resellers at all levels from customer apps and portal to invoices and IP phones. This cascading branding provides a true private label option for Distributors and allows Resellers to build their own brand equity Uboss Portal Branding – Create a custom Uboss portal URL for enhanced branding and display […]
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Introduction Cloudoe, as a business has a long history in the deployment of customer telephone systems and contact centre solutions across the Netherlands, with a focus on understanding the needs of their business and reseller clients. When the opportunity came to purchase an existing BroadSoft, they took the opportunity with both hands, knowing the pedigree and dominance BroadWorks has in […]
Find out more
In a significant development in the fast-moving Hosted PBX market, We have announced total integration between the Uboss management platform and Htek SIP handsets. For the first time the handset firmware, services, and button features are all driven from Uboss for the tightest possible feature integration. The Htek UC range of sophisticated IP terminals along with the high degree of […]
Find out more
Uboss Mobile is an enhancement that allows Service providers to combine wired and wireless services into a single deployable bundle for customers. Uboss is not providing either the BroadSoft Hosted PBX or cellular services directly but allows providers to leverage their own platforms and cellular relationships and seamlessly combines these elements into the Service Provider go to market strategy. For […]
Find out more
Uboss Please be aware that @bt_uk are currently having problems affecting various services. If you are having problems please contact us. Uboss UCaaS to see prolonged growth due to intersecting technologies #cloud on the rise “in a big way” https://t.co/al17Y456gk Uboss Lee Houston is cycling from London to Paris with @PescadoGroup for @ClaireHouse #DigDeep #Lycra https://t.co/LNIiKr0mln Uboss Growth of CPaaS could change the face of #UC. Will we see the rise of embedded comms? https://t.co/uf3z7xRTA4