Scheduled Reports

Uboss offers a comprehensive range of call centre reports that provide all queue and agent metrics in an intuitive interface that lets the user drill into the data, right down to individual legs of individual calls. This reporting has now been enhanced with Scheduled Reports. The following reports can be scheduled,

  1. User & Phone Number Call Summary
  2. Call Logger Standard
  3. Heat Map
  4. Agent Activity Detail
  5. Call Centre Summary
  6. Agent Summary
  7. Agent Activity Detail
  8. Call Logger – Call Centres